Frequently Asked Questions

Do you accept Insurance?

We are able to accept insurance for insurance covered services. This means that some services requested may not be covered by your insurance plan. Insurance coverage may vary based on the individual provider you are seeing and their in network status.

What if I need to cancel?

24 hours notice is required for rescheduling or canceling an appointment.
A $75 fee will be charged for the first session missed without such notice. The full session private pay fee will be charged for all subsequent late cancellations or missed appointments ($150 for an LPCC/LMFT/LCSW and $125 for an LPCA/MFTA). Repeated cancellations or no-shows (more than three) without sufficient notice may result in the termination of therapy.

What should I do in case of an emergency?

I do not provide emergency crisis services. If you are in imminent danger, wish to harm your self or plan to harm someone else, please do not waste time calling the office!  Use all available resources including calling 911, the 24-hour National Crisis Hotline at 1-800-273-TALK,  or going to your nearest hospital emergency room. If you are unable to drive, call an ambulance immediately. If you are experiencing suicidal thoughts you may call 811 for immediate support.

Can your agency prescribe medication?

No. I have a Master’s Degree, but not a medical degree. We are strong advocates of coordinating care with your prescribing provider/psychiatrist or can provide referrals to community providers that are able to prescribe.

How long does therapy last?

The most common reason for ending therapy is that a client’s concerns have been addressed but specific time frames vary, based on the presenting problem. However, you are free to end therapy at any time. In addition, if it becomes apparent to me that your challenges lie beyond my expertise or ability, I will discuss this with you, offer you appropriate referrals, and end treatment.

Getting started 

To schedule an appointment you may contact the office at 502-633-1315 (for all locations), request an appointment on this website by selecting the clinician or a non specific clinician, or email admin@stephensbehavior.org.

If you are seeking ABA services for your child please reach out to the office to complete an ABA request form so that we may gather additional information regarding your specific needs and assess those based on the waitlist.

Can your clinicians make recommendations to the court?

I cannot. By signing the disclosure statement in the “Intake Form”, you agree to not subpoena me to court for testimony or for disclosure of treatment information in such litigation (or for any other purpose). The court can appoint professionals, who have no prior relationship with family members, to conduct an investigation or evaluation and to make recommendations in the best interest of your children.

Can I email or text my counselor/child’s counselor?

Because I am bound by HIPAA laws and it is not possible to guarantee the confidentiality of email, text, and other electronic transmissions, I encourage clients to email us through our encrypted HIPAA compliant email. Your therapist’s email can be obtained by emailing admin@stephensbehavior.org. Any emails received will not be read until the next business day but may take up to 72 hours to respond and should not be used for emergency purposes. When absolutely necessary, email or texts should only be used for brief, administrative needs (“on my way”, “what time is appointment”). More information about digital security, encrypted communications, and informed consent regarding these matters will be discussed in an early session.